frequently ask question
This service is for anyone who feels confused by their medical documents. It’s especially helpful for seniors, caregivers, people with chronic conditions, non-native English speakers, and anyone overwhelmed by medical jargon. We turn complex health information into plain, easy-to-understand language so patients can feel more confident and in control.
We take your medical documents—like doctor’s notes, test results, or prescriptions—and rewrite them in plain, everyday language so you can better understand your health.
No. We do not give medical advice. We explain your documents in simple terms to help you have better conversations with your doctor.
You can send: Doctor’s visit summaries ,Lab test results, Medication instructions, Discharge papers, Referral notes, Imaging reports.
Yes! Just snap a clear photo and upload it through our secure form or email. We'll handle the rest.
Most documents are returned within 24 to 48 hours.
We offer a free follow-up explanation by email or a short phone call (depending on your plan).
We are not a medical provider, but we do everything we can to protect your health information and use HIPAA-style best practices.
$49 per document no matter length or how many pages.
This is just for you. It’s a tool to help you understand your documents—not something to replace your doctor’s copy.
If you’re not satisfied, we’ll work with you to make it right. Refunds are offered on a case-by-case basis.
No, we don’t speak to doctors directly. But you may visit our Evaluate My Dr. Visit page and see how our patient advocate service can assist you.